How Good Employee Coaches Use Tech as a Utility Player


Ted Power, Chief Customer Officer, iCoachFirst 

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Topics: blog

7 Ways Tech is Changing How We Manage Our Modern Workforce

Good talent management technology doesn’t dehumanize us, it amplifies who we are and enables us to connect with one-another like never before.  Today’s workers now actively expect engaging, productive digital tools to help them to do their jobs better.

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Topics: Infographic

The Tech-Enabled Culture: The role of coaching and feedback in a digital-native workforce

Devices, apps and connectivity in the workplace are all at an inflection point. The adoption of smartphones means technophobia has given way to heavy tech use in all aspects of our work—with massive changes underway in how we communicate, collaborate, coach and manage.

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Topics: ebook

How to Give Feedback to Difficult Employees

Dread giving feedback to certain employees?  Studies show that most employees want to receive feedback, even if it’s “constructive” in nature. 

However, we all have one or two team members who, at best, give us pause before we provide them with feedback or, in worse case scenarios, cause us to avoid it all together.

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Topics: Infographic

How to Keep Feedback from Backfiring (And What to Do If It Does)

Giving tough feedback can sometimes be as difficult as receiving it. According to one survey, 69% of managers say they sometimes hate giving feedback. Particularly when employees react in uncomfortable ways—growing angry, defensive or upset.

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Topics: ebook

How To Overcome An Antiquated Infrastructure To Support Modern Continuous Coaching

A prominent pharmaceutical company was on the leading edge of coaching and development technology—a decade ago. Their incumbent system had failed to keep pace with changes—both in technology and in company culture. Here’s how they brought their talent management up to date.

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Topics: case studies

Reconstructing Performance Management for Both the Employee and the Company

Co-authored by Zachary Chertok, Research Analyst, Aberdeen Group &
Ted Power, Chief Customer Officer, iCoachFirst 

In 2017, Aberdeen found that 64% of Best-in-Class companies (the top 20% of performers as defined by Aberdeen’s Best-in-Class research methodology) distrusted traditional performance reviews. 

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Topics: blog

How To Solve A CRM "Work-Around" Coaching Nightmare

This established BioPharmaceutical company had a messy problem. Years of repurposing a CRM tool for coaching and training had created a rat’s nest of ad hoc, disconnected field coaching that slowed down the team and frustrated leadership. Access the case study to see how they fixed it

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Topics: case studies

7 Steps to Coaching Employees Through Change

Change is constant. On-going, in-the-moment coaching and feedback can help your employees weather change more effectively and make your culture more resilient. 

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Topics: Infographic

How to Prep Your Culture for Unexpected Change

Planned change is a challenge for any organization. As leaders, we have to work hard to plan and to bring every employee along. But no matter how daunting planned change is—at least we have time to create an action plan, and a shot at controlling the message.

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Topics: blog

7 Warning Signs That Your Field Coaching Solution Was Built For Robots

Is your field development strategy being dictated by a CRM software solution that was never intended for field coaching, to begin with?

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Topics: ebook

Building a change-friendly culture with coaching and feedback

Establish a change-friendly culture with coaching and feedback.

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Topics: ebook

A Buyer’s Guide to Performance Management Solutions

Are you shopping for a great new performance management software solution? Something that will organize your team around a unified coaching and feedback framework, engage and motivate your employees, and give you meaningful data?

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Topics: ebook

In Case You Missed It: Best Performance Management Articles this July

We can’t believe we’re already halfway through summer! If you’re like us, you still have so much to do and so little time to do it. One of the items on our to-do list is to stay in-the-know about all things performance management. Here are five articles we found to be the most eye-opening during July:

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Topics: blog

In Case You Missed It: Best Performance Management Articles in June

If you’ve been too busy getting ahead of business before summer sets in to keep track of the latest happenings in HR and talent management, don’t worry; we’ve got you covered with this month’s top industry new items. Here’s our June round-up of the articles we found to be most insightful:

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Topics: blog

Making Connected Learning & Assessments Work

Think back to when you were in college, or even high school. Maybe there was a certain class you weren't crazy about. It wasn't in your major and you couldn't fathom any of the information being useful once you tossed your graduation cap skyward. If you had a test coming up, you waited until the night before to start cramming all the textbook knowledge you could into your brain. Then you went into class the next day, (ideally) aced the test—and by the end of the next week forgot everything you'd just "learned."

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Topics: blog

A CLEAR Approach to Agile Goal Setting

A business without goals is like a ship without direction  ̶  you will end up somewhere, but you won't know where (and your "crew" likely won't be too pleased with the landing spot).

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Topics: blog

“In Case You Missed It: Best Performance Management Articles this Month”

Find yourself having trouble keeping up with the latest HR/talent management industry news? With our new monthly series, you’ll never have to miss a beat!

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Topics: blog

Who Do Performance Reviews Really Help?

It’s time for the annual performance review process: managers are wracking their brains to complete all of the paperwork; employees are stressed out thinking about how to condense a whole year of accomplishments into a few sentences and a 30-minute conversation, and HR is languishing in deadlines and details to ensure the entire process goes off successfully.

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Topics: blog

What Do Employees Need from Performance Reviews?

The performance review system, as it stands today, is broken. Employee engagement rates are abysmal, hovering around 30% according to Gallup research, and part of the reason for that is employees simply aren't getting the substance they need from managers during performance reviews.

So what do employees need from performance reviews?

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Topics: blog