Jaqueline Freda
VP HUMAN RESOURCES
"For years our organization has been trying to create a culture of ongoing year-round performance management, but no matter how much we trained on it, managers never really seemed to be able to put it into action. It became pretty clear that the biggest barrier was that we lacked the proper tools to open up communication and allow managers to give and document feedback, coaching and recognition all in one place and in real-time. iCoachFirst has empowered our managers with the tools that they need to not only provide and document continuous feedback, but to open up communication among teams. This was the first year that managers did not complain about the annual review process, which is saying a lot!"
