Call Center Lead
" I manage a lot of people with varying shifts so it's not always easy to ensure that I'm documenting the feedback and coaching that I do on a regular basis. My team also was very focused on their daily goals, but didn't always see the link to the bigger picture of the organization. With iCoachFirst in place, I can give quick real-time feedback directly related to their goals and the team now sees how their goals impact the overall success of the company's goals. We also have a lot of fun using the badge system for rewards and by allowing the team to award badges to one another, it has really created a spirit of collaboration and engagement. "