Case Studies

Mission to modernize performance management
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case studies
How To Overcome An Antiquated Infrastructure To Support Modern Continuous Coaching

A prominent pharmaceutical company was on the leading edge of coaching and development technology—a decade ago. Their incumbent system had failed to keep pace with changes—both in technology and in company culture. Here’s how they brought their talent management up to date.

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case studies
How To Solve A CRM "Work-Around" Coaching Nightmare

This established BioPharmaceutical company had a messy problem. Years of repurposing a CRM tool for coaching and training had created a rat’s nest of ad hoc, disconnected field coaching that slowed down the team and frustrated leadership. Access the case study to see how they fixed it

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case studies
Making Field Coaching a Two-Way Street

How an up-and-coming Pharmaceutical company broke the traditional mold of manager-driven field coaching and created a truly innovative and collaborative process to drive accountability, transparency, and engagement between Field Managers and Field Representatives.

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case studies
Creating a Culture of Coaching and Development through Technology

How a start-up, specialty Biotech company installed a technology-driven coaching and development process the field sales organization embraced.

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case studies
On-boarding and Training a Brand New, Global Sales Force in 90 Days? What an Understaffed Training Department Achieved with the Right Tool.

This case study highlights how a small, short-staffed training department at a Life Sciences research and diagnostics tool provider was able to efficiently and effectively on-boardand train a newly assembled, globalsales force in under three months to support a critical product launch by utilizing a cutting-edge, mobile software application called iCoachFirst®.

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case studies
Elevating the Field Coaching Continuum – A View into a Transformative Process

How an established, research-based BioPharmaceutical company identified and overcame the challenges and limitations of their previous platform to achieve greater levels of field sales performance, transparency, and engagement while aligning to the organization’s unique coaching and development culture.

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