Blog

Mission to modernize performance management
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ebook
How to Sell Coaching & Feedback to your Organization

You probably already know why you need a great coaching and feedback solution for your organization. Still, it can be challenging to convince others why it should be a top priority.

This new guide offers research, statistics, and tips to help you socialize the benefits of feedback and coaching with peers and leadership throughout your organization—turning what everyone knows intuitively into a solid business case that will spark action.

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Belling the Cat: A No-Nonsense Recipe for Performance Management Evolution

Like the famous story of the mice who’d like to put a bell on a prowling cat—evolving a performance management system can feel like a great idea that is hard to put into practice.  In order to successfully implement change, three conditions must be present: a pressing desire for change—or dissatisfaction with the status quo, a vision for the future, and a process or plan for change.

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12 Compelling Reasons to Change Your Performance Management Practices

Stop the madness – It’s time to change the way you manage performance.

If only 1 in 5 employees feel their performance is managed in a way that motivates them to do outstanding work, then why do we continue to employ outdated practices? 

Now’s the time to modernize your performance management processes to promote greater employee engagement, motivation, and productivity.  In our new infographic, 12 Compelling Reasons to Change Your Performance Management Practices, we help you diagnose organizational pain points and create a business case for change.

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Story Telling
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Coaching, Sales, and the Science of Storytelling

In sales we make buying decisions with our emotions, and then use logic and facts to justify those decisions. That’s why stories and analogies are essential components of any selling process.  Stories help us engage with our prospects more effectively and put them into the right frame of mind to hear what we have to say.

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The Power of Storytelling in Life Sciences Sales

People tend to make buying decisions with their emotions, and then use logic and facts to justify those decisions (yes, even health care practitioners). That’s why stories and analogies are essential components of any selling process.  Stories help us engage with our customers/prospects more effectively and put them into the right frame of mind to hear what we have to say.

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Infographic
What’s more effective, positive or negative feedback?

What’s more effective, positive or negative feedback?

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Positive or Negative? The + and - of Employee Motivation

We all want to motivate employees to reach their potential. But how do we know what works best—positive motivation or negative? Feedback or reinforcement?

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Adult Learning 101 Basics Every Coach & Manager Should Know About How Your Employees Learn

We forget 40% of what we learn in the first 20 minutes, and within a month, most of us can recall only about 21% of what we are taught.

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11 Surprising Ways Adult Learners Are Different

In this informative infographic, you will learn some surprising ways adult learners are different than children, or even young adults. 

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7 Ways Tech is Changing How We Manage Our Modern Workforce

Good talent management technology doesn’t dehumanize us, it amplifies who we are and enables us to connect with one-another like never before.  Today’s workers now actively expect engaging, productive digital tools to help them to do their jobs better.

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The Tech-Enabled Culture: The role of coaching and feedback in a digital-native workforce

Devices, apps and connectivity in the workplace are all at an inflection point. The adoption of smartphones means technophobia has given way to heavy tech use in all aspects of our work—with massive changes underway in how we communicate, collaborate, coach and manage.

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How to Give Feedback to Difficult Employees

Dread giving feedback to certain employees?  Studies show that most employees want to receive feedback, even if it’s “constructive” in nature. 

However, we all have one or two team members who, at best, give us pause before we provide them with feedback or, in worse case scenarios, cause us to avoid it all together.

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How to Keep Feedback from Backfiring (And What to Do If It Does)

Giving tough feedback can sometimes be as difficult as receiving it. According to one survey, 69% of managers say they sometimes hate giving feedback. Particularly when employees react in uncomfortable ways—growing angry, defensive or upset.

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case studies
How To Overcome An Antiquated Infrastructure To Support Modern Continuous Coaching

A prominent pharmaceutical company was on the leading edge of coaching and development technology—a decade ago. Their incumbent system had failed to keep pace with changes—both in technology and in company culture. Here’s how they brought their talent management up to date.

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case studies
How To Solve A CRM "Work-Around" Coaching Nightmare

This established BioPharmaceutical company had a messy problem. Years of repurposing a CRM tool for coaching and training had created a rat’s nest of ad hoc, disconnected field coaching that slowed down the team and frustrated leadership. Access the case study to see how they fixed it

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7 Steps to Coaching Employees Through Change

Change is constant. On-going, in-the-moment coaching and feedback can help your employees weather change more effectively and make your culture more resilient. 

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7 Warning Signs That Your Field Coaching Solution Was Built For Robots

Is your field development strategy being dictated by a CRM software solution that was never intended for field coaching, to begin with?

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Building a change-friendly culture with coaching and feedback

Establish a change-friendly culture with coaching and feedback.

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A Buyer’s Guide to Performance Management Solutions

Are you shopping for a great new performance management software solution? Something that will organize your team around a unified coaching and feedback framework, engage and motivate your employees, and give you meaningful data?

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5 Performance Review Habits to Break

Traditional performance reviews are riddled with pitfalls that can make the process counterproductive. If you are looking to improve your approach to performance management, download our new infographic that outlines practices you will want to avoid at all costs - 5 Performance Review Habits to Break.

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The Art and Science of Coaching in Life Sciences

Life Sciences field sales organizations have distilled employee coaching down to a perfect science. The recent rise of data-driven sales has quantified and honed field coaching, training, and development processes until they have become a science of their own, almost entirely driven by the numbers.

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The Always-On Performance Review: A Seven Step Guide

Traditional performance reviews are deeply flawed. Because they rely heavily on a single moment of contact and a single point of failure, they don’t reflect the holistic nature of modern coaching and performance management.

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20 Words to Avoid in Written Feedback

Providing written feedback can be difficult.  In some cases, the words we use can convey an unintended tone or, worse yet, hijack the meaning of our message all together. 

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webinars
Vision to Victory – How LEO is Driving Field Development & Engagement

Life Sciences companies of today certainly recognize that Field Development is necessary to drive the performance and productivity of their field sales organizations.  But, why is it so hard to actually realize Engagement, and in turn, see desired results?

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Writing Feedback that Works

If you’ve ever sat down to write feedback for an employee, you know it can sometimes be hard to find the right words.

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How to Write More Effective, Meaningful Feedback

Do you struggle to write clear, powerful written feedback for your employees? You’re not alone. Many managers find themselves challenged when trying to articulate written feedback.

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A Visual Guide to Non-verbal Feedback

Managers, giving (and receiving) feedback can be tricky, but did you know that only 7% of face-to-face communication is sent through words? 

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A Manager’s Reference Guide to Nonverbal Feedback

Only 7% of face-to-face communication is sent through words.

Without even knowing it, you may be sending and receiving signals during employee feedback that could be undermining your message or  sabotaging your coaching. You might also be missing signs of engagement or disengagement that could be important.

How can you interpret—or send—these nonverbal cues to enhance your message, or avoid a disaster? This guide can help.

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10 Essential Tips to Coaching Introverts and Extraverts

Managers, looking for practical tips on how to coach to different personality styles? Download our new infographic on the 10 Essential Tips to Coaching Introverts and Extraverts.

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The Science of Coaching: Coaching Introverts vs. Extraverts


Are your employees introverts, extraverts, or ambiverts? How does that impact your coaching style?  

This 15- page guide looks at the unique challenges of coaching employees across the extravert vs. introvert spectrum. We define the types and their most common traits, talk about how they often interact on your team, and how they respond to different feedback styles.

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Benefits from Employee Engagement

Looking to boost employee engagement?  Download our latest ebook, “Who Really Benefits From Employee Engagement.”  In it, you will get valuable information to increase engagement at all levels, thus driving greater overall organizational performance.  Learn how greater engagement benefits:

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whitepaper
Solving for the Summer Slump: Keeping Employees Engaged & Productive

For most of us, it’s the the time of year that conjures up long, sunny days, backyard barbeques, and Saturday’s spent at the pool or beach.  But for HR, it can signal something a little less fun:  The Dreaded Summer Slump.

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Talent Management for the New Majority

Managers: wondering if your millennial employees are really hearing what you’re saying? If you’re looking for more creative ways to engage with the largest generation in today's workforce, our latest eBook will give you some ideas for new approaches, including:

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Top 10 Reads for Increasing Employee Engagement

Need a good read for your next vacation or commute home? Download our latest infographic for our Top 10 Reads for Increasing Employee Engagement, and start bolstering your management skills to create a workplace culture your colleagues thrive in. A few of our favorites include:

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3 Steps to Evolving the Annual Performance Review

Managers, always find yourself scrambling at the last minute to prepare for annual performance reviews? Download our new infographic on the 3 Steps to Evolving the Annual Performance Review to learn ways to ease the process and help your employees get the most out of their reviews.

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36 Facts about Millennial Workers

Millennials – the oldest of whom turn 36 this year – will soon make up the majority of the American workforce.  But millennials can also be among the hardest groups of employees to keep.  What do millennials value in their work experiences, and what can leaders do to retain them? 

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case studies
Making Field Coaching a Two-Way Street

How an up-and-coming Pharmaceutical company broke the traditional mold of manager-driven field coaching and created a truly innovative and collaborative process to drive accountability, transparency, and engagement between Field Managers and Field Representatives.

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4 Ways to Make Coaching Work in Your Organization

Employees don't leave companies...they leave managers. Employees want managers that act as leaders, mentors, and above all, coaches. Hold on to your superstar employees:

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webinars
Elevating the Coaching & Development Continuum- A View Into Gilead Science’s Transformative Process

Most organizations understand the critical role coaching and development play in driving the engagement, alignment, and performance of their sales forces. However, many of these organizations struggle to go beyond the basics and fail to bring engagement and adoption to the coaching process. Through forward-thinking philosophies, emerging standards, and advances in technology, coaching and development have moved to the forefront of mission critical imperatives. Even so, the need to take coaching to the next level, and thereby fill a void focused on how and why to coach more effectively, still exists.

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webinars
How to Sustain Coaching Between Sessions

Coaching has long been a critical component of the development of sales professionals.  They offer valuable face time between a Manager and his/her team members to focus on leveraging successes, identifying areas for improvement, and most importantly impacting results.

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webinars
Picking Up Where Your LMS Leaves Off - How to Link Training to Coaching and Business Results

If your company is like most, you likely have an LMS in place; but is it a building block or a barrier to optimizing learning opportunities for your field-based sales force? In order for optimal development to take place throughout a field professional's career path, learning opportunities need to occur in a variety of ways and training departments need to be prepared to leverage different tools to enhance learning and training ongoing. Manager's or coaches need to be empowered to make prescriptive training assignments in real time when coaching and giving developmental feedback, AND employees need the opportunity and incentive to access self-directed learning on-demand.

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How Regeneron is Maximizing Coaching & Development through Technology

Coaching is arguably one of, if not the most, important things a Manager can do.  Modern coaching has shifted from a traditional approach to in-the-moment feedback, formal and informal coaching conversations, a seamless link to training, and documented coaching continuums.

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case studies
Creating a Culture of Coaching and Development through Technology

How a start-up, specialty Biotech company installed a technology-driven coaching and development process the field sales organization embraced.

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case studies
On-boarding and Training a Brand New, Global Sales Force in 90 Days? What an Understaffed Training Department Achieved with the Right Tool.

This case study highlights how a small, short-staffed training department at a Life Sciences research and diagnostics tool provider was able to efficiently and effectively on-boardand train a newly assembled, globalsales force in under three months to support a critical product launch by utilizing a cutting-edge, mobile software application called iCoachFirst®.

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case studies
Elevating the Field Coaching Continuum – A View into a Transformative Process

How an established, research-based BioPharmaceutical company identified and overcame the challenges and limitations of their previous platform to achieve greater levels of field sales performance, transparency, and engagement while aligning to the organization’s unique coaching and development culture.

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Impacting Coaching and Development Across a Diverse Population

This case study explores how one of the largest Life Science organizations leveraged a single technology to support coaching consistency, and elevated development processes across multiple and unique business units.

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case studies
Out with the Old, In with the New – Redefining the Coaching and Development Process

This case study highlights how one of the world’s largest diabetes companies made the decision to redefine a culture of continuous coaching and development through the use of a unique software application called iCoachFirst®

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case studies
Leveraging the Power of the iPad for Increased Sales Force Effectiveness

This case study takes a look at how a Fortune 50 pharmaceutical Organization leveraged iPad technology to improve sales force effectiveness by enhancing coaching and training processes, as well as developing critical competencies, that lead to higher levels of performance.

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Do This, Not That to Enable Employee Performance

Did you know disengaged employees cost organizations an estimated $450-550 billion each year in the United States alone? Don't let your employees become a statistic: download our new infographic, Do This, Not That to Enable Employee Performance, for tips.

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whitepaper
6 Steps to Performance Management Mastery

TalentFirst is proud to introduce the 6 Steps to Performance Management Mastery.  This whitepaper is designed to help HR and business leaders leverage the ever-evolving world of Performance Management to engage employees and drive measurable business results.

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Leveraging Technology to Make the Shift to a Coaching Culture

Trends in Talent Management may change, but one challenge that has remained constant is the need for managers to be more accountable and consistent in how they coach, communicate and give feedback throughout the year.

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webinars
Got Competencies, Now What? Webinar

While many organizations understand the benefits of implementing competency systems, a common pitfall is the inability to implement them effectively in practice. View this interactive discussion on making the best use of Competency Models by understanding:

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TalentFirst in The Times

How can organizations create a culture that can keep pace with change and continue to engage employees? That’s the subject of a new feature article in the just-published Talent Management special edition of The Times of London this week. Learn more about the latest research identifying the Top Drivers of Employee Engagement for 2017 and beyond…

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