Steps to Success

Don’t manage performance. enable it.

Better performance

Management is possible.

We’re on a mission to modernize performance management and create
organizational cultures that put talent first.

  • 1
    agile goal
    AGILE GOAL
    SETTING
  • 2
    Coaching
    COACHING
  • 3
    Real Time
    REAL-TIME FEEDBACK & RECOGNITION
  • 4
    social mobile
    SOCIAL, MOBILE ENGAGEMENT
  • 5
    Coaching
    CONNECTED LEARNING
  • 6
    Continuous Performance
    OBJECTIVE MEASUREMENT
Coaching
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Agile Goal Setting

The establishment of clear, targeted, and aligned goals, which can be tracked and adjusted as the business evolves, is at the core of any successful performance management process. iCoachFirst allows for dynamic, cascading goals that ensure organizational cohesiveness and focus towards critical business imperatives.

Through iCoachFirst, goals are integrated into individuals’ development plans, as coaches can be assigned for specific objectives and actionable feedback provided on an on-going basis allows for real-time skill growth and course corrections when necessary.

Making Agile Goals Work:

  • Create a goal setting framework that is less rigid and more flexible, innovative and efficient
  • Ensure goals are fully aligned and cascade from one another clearly
  • Establish agreed-upon, shared goals so team members can focus on what matters through collaborative efforts
  • Instead of SMART goals, try the CLEAR goal model (Google it, you won’t be disappointed!)
Coaching
Coaching

iCoachFirst Agile Goal Setting:

  • Set focused, yet nimble goals, that can be modified based on evolving business realities
  • Assign or request “goal coaches” that can provide on-going, meaningful feedback and dialog around key objectives
  • Use goal-focused Coaching Conversation to drive more structured coaching around objectives
  • Have line-of-sight to personal goals at all times to maintain focus on what matters
  • Break goals into milestones and tasks to ensure work is manageable and forward progress is celebrated along the way
  • Link goals to organizational, departmental, and even manager goals to ensure collective efforts are aligned
Coaching
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Coaching

Coaching is a key component of any successful performance management process. When managers coach, they are more connected to the business, have a greater chance of retaining their top talent, and build and maintain teams with superior skills and capabilities. A cornerstone of iCoachFirst is its ability to enable impactful, targeted coaching at all organizational levels, on an on-going basis throughout the year. iCoachFirst increases managers’ ability to coach in a focused, yet efficient, manner, resulting in a continuum of documented skills development for every team member.

Making Coaching Work:

  • Commit to a culture of coaching and don’t look back
  • Managers need expectations around coaching, including general guidelines around frequency and what “good coaching” looks like
  • Coaches want a simple coaching model that outlines steps regarding how to provide actionable, relevant feedback
Coaching
Coaching

Agile Goal Setting

The establishment of clear, targeted, and aligned goals, which can be tracked and adjusted as the business evolves, is at the core of any successful performance management process. iCoachFirst allows for dynamic, cascading goals that ensure organizational cohesiveness and focus towards critical business imperatives.

Through iCoachFirst, goals are integrated into individuals’ development plans, as coaches can be assigned for specific objectives and actionable feedback provided on an on-going basis allows for real-time skill growth and course corrections when necessary.

Coaching
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Real-time Feedback & Recognition

On-going, real-time feedback is critical to employee growth, development, and motivation. iCoachFirst allows coworkers to recognize one another for accomplishments, offer constructive suggestions, and to create in-the-moment “mini” developmental dialogs that strengthen team connections and collective growth. Through daily peer-to-peer feedback and recognition, you can transform your company culture to one of open communication, enhanced teamwork, and continuous engagement.

Making Feedback & Recognition Work:

  • Employees need feedback and recognition that is timely and immediately relatable to real-time work
  • People engage more when feedback and recognition is tied directly to individual and/or organizational goals
  • Recognition and feedback should flow in every direction to maximize team engagement, collaboration and results
Coaching
Coaching

iCoachFirst Feedback & Recognition:

  • Solicit or provide feedback to anyone up, down, and across your organization
  • Make feedback private to the individual or viewable by his or her manager
  • Offer one-directional feedback or engage in a two-way feedback developmental discussions
  • View your employees feedback activity over time to inform coaching and development conversations
  • Provide group feedback and social recognition
  • Link iCoachFirst to your company’s incentive and rewards program
  • Use the Outlook plug-in or mobile app for real-time, easy-to-provide feedback, anytime, anywhere
  • Offer training resources on how to give and receive feedback right in iCoachFirst
Coaching
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Social, Mobile Engagement

You require a flexible solution, accessible across the devices your people use every day to communicate and conduct business in order to drive optimal impact and adoption throughout your organization. iCoachFirst integrates key social, mobile elements to enable greater team engagement and to promote superior user efficiency and convenience.

Provide feedback immediately after a meeting through the smartphone app, share best practices with your team via the social communication Connect feature, and utilize the Outlook plug-in to recognize others’ accomplishments are just some of the ways iCoachFirst meets the demands of today’s modern workforce.

Making Social, Mobile Engagement Work:

  • Team collaboration and engagement is essential, but cross-team collaboration can change the trajectory of business results
  • Leverage appropriate social and mobile technologies to help teams communicate quickly and stay engaged
  • Remember, adoption is the key to any system’s success – so make it easy and enjoyable for people to engage with one another
Coaching
Coaching

iCoachFirst Social, Mobile Engagement:

  • Feedback on-the-fly through the technology we use every day in-grains developmental and collaboration into our daily routines
  • Mobile app allows for greater system use and employee connection
  • Team collaboration board allows for continuous, group communication and idea sharing
  • Gamification and leaderboards allow for healthy competition and creative ways to spark greater interaction
  • Share knowledge and ideas from team members, managers, and other colleagues both within and outside of immediate teams
Coaching
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Connected Learning

iCoachFirst enables companies to maximize the ROI of training efforts and resources by integrating them into all aspects of performance management, from goal setting to coaching and feedback interactions. Through this connection, learning assets are targeted to specific needs, readily visible, and accessible anytime to support continuous individual and team growth opportunities.

Making Learning Work:

  • Create a vibrant, living culture of learning where employee development is discussed, valued, and measured
  • Adopt the notion of actionable, “micro-learning” for greater impact and retention
  • Make sure traditionally siloed talent development processes, such as coaching and training, are seamlessly linked
Coaching
Coaching

iCoachFirst Connected Learning:

  • Link training resources to specific skills and competencies needed for professional and developmental goal attainment
  • Assign training assets right from Coaching Conversations forms to ensure actionable follow-up
  • Training catalog offers self-directed learning opportunities for greater agile development opportunities
  • Users can rate learning content to ensure its proper impact, value, and training “freshness”
  • Highlight and showcase featured training resources to the entire organization or specific teams/roles
  • Provide and track learning credits through gamification elements, such as leaderboards
  • Deploy post-training learning checks and assessments
  • Supports all media types, including videos, elearning modules, Power Power, PDFs, links, etc.
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Objective Measurement

iCoachFirst makes reviewing and assessing individuals a fairer, more objective process that promotes greater clarity and alignment, self-awareness, growth, and motivation. For instance, whether you prefer a traditional or modern performance review, iCoachFirst brings together information gathered throughout the year, from multiple sources to provide a comprehensive and balanced view of an individual’s accomplishments and potential. Other measurement tools include competency proficiency assessments, pulse and engagement surveys, multi-rater reviews, and peer-sourced feedback tools.

Making Objective Measurement Work:

  • Incorporate a more agile approach to performance reviews, focusing more on targeted skill development and progression and less on rating
  • Leverage technology to capture and make available someone’s coaching, feedback, and engagement activity throughout the entire year for more balanced, holistic conversations
  • Break the assessment “stigma” by showing team members how different types of objective measurements can directly support their growth and success
Coaching
Coaching

iCoachFirst Objective Measurement:

  • Fully configurable performance reviews that reinforce your company’s philosophy
  • Auto-population of critical data right in the review form, including all goal and task, coaching, feedback, training, and assessment activity
  • Conduct reviews on a periodic or cycle basis - quarterly, biannual, end-of-year, and/or custom dates
  • Alerts and dashboards inform managers on review completion status
  • Enable employees to complete self-reflection reviews
  • Conduct developmental proficiency assessments against competencies or other skills areas critical to success
  • Deploy customer surveys, quizzes, certifications, and assessments broadly across your organization or to select teams

We’re excited to meet you!

Request an iCoachFirst demonstration today to see how we can help you build a culture of coaching, real-time feedback and continuous performance growth.

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